LM
Lonna M

1 reviews | Active since Oct 2020

14 Jun 2023, 10:02

Very dissatisfied

I’m honestly disappointed with the service I’m getting from Vodacom’s fibre team , I’ve been calling for over two weeks just for them to activate and connect us but no one is doing anything just escalating. These people came to our apartments and convinced us to switch from our current SP which we did but their service has been trash , I don’t even want to mention how terrible their consultants are , spoke to a Sinazo who couldn’t care less but kept on yawning on the phone.

The social media team is also not as helpful

If I were to give no star , I definitely wouldn’t.

0
Replies (1)
Vodacom
Vodacom's reply14 Jun 2023, 10:24
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team