Very Dissappointing Service received from Vodacom Fibre

I had logged a request to relocate my fibre installation to my new home on 24/06/2021. The service request number is SR210624 - 752196. They had informed me it would take about a month which i accepted. This last week i have been contacting Vodacom to find out why nothing is happening. I get an email from the consultant, Nkosana Msibi, asking me to choose a contract. I have an existing contract, why do i have to choose another contract at a higher price? I am still waiting for a response from Nkosana Msibi on the contract query. I contacted the call centre and even they cannot get hold of Nkosana Msibi.

I need this relocation call to completed as soon as possible as i now have to spend close on R1200 a month on additional data for the month over and above the monthly payment of my fibre contract.