Very Dissapointes

Hi Vodacom, I have now been unable to maintain my phone connection since the 25th of November, every evening at 18:32 my account gets locked due to my “credit limit” being exceeded...

I have spent hours with your customer care reps, each agent giving another reason for my problem... Some able to assist, other arrogently telling me that it is my problem and others not being able to help...

I even posted on Hellopeter.com but until today no one from Vodacom bothered to call me...

Spoke to Mpumi at retentions today, when I phoned to cancel my contract, she asked for an opportunity to assist, then after almost an hour on the line informed me that my credit rating was reduced due to a systems failure... After about 4 hours at around 4pm today my account was unlocked... Mpumi followed up and told me my credit rating was increased to about 10 times the original amount and that I will not have a problem again since the issue was dealt with by Senior Management. Well Guess what, at 18:32 all my lines was locked again...

So I am now done with Vodacom, cancelling my contract tomorrow... Would’ve liked to do it now, but cancellations only open in the morning...

So after 4 years as a customer who’s account was always up to date, I am now saying goodbye Vodacom... And be assured I will not recommend any of my friends and acquaintances to ever make use of Vodacom again... You are a disappointment to South Africa