Very dissapointed, looking for a new contract at Vodacom but willingness to assist is close to zero

I have never been this dissapointed, I drove to one of the Vodacom stores in my area yesterday, I got there by 17:25, they close at 18:00. I was told the lady who does the fibre applications already knocked off. She was standing outside, so I asked for her email address in order to send her my details so that she can assist me with an application. They gladly gave me the email address. I sent through my documents last night and again this morning with a follow up to see if she got my mail. Until around 15:20 I heard nothing from Vodacom. When I phoned them she said she is just finishing up her contract and I can expect her call or feedback in 30minutes. It is now 18:09 and I never heard anything from her again... or any other consultant. I would like somebody to help me with my application as I am not going do go up and down to Vodacom stores who do not want to assist me. I am a prospect customer for Vodacom as my husband has recommended them since he has been with them for over 10years, but I think I will consult else where. Vodacom can know for sure I will not be recommending them due to the experience I encountered