Very Dissapointed Irritated frustrated

<p>I have been a loyal Vodacom customer for many many years and have renewed and taken out new contracts over the years. I noticed on 8.12.2016 that I am being charged an excessive amount for extra data, which is exhorbitant. I called vodacom( as there is no longer the chat service available nor the call back service) I was told a service request will be logged and this amount will be removed. Then another consultant phones me and puts me through to disputes, where nothing happens, but calls get cut. Till today i have lodged 14call back requests due to the time it takes for a consultant to help you when you call.</p> <p>Long story short, today i logged onto my profile to check if my queries had been resolved, but no, nothing was done. I am being billed R1590 for data, which according to the vodacom "customer care" consultants, is for data out of standard rates? which is ridiculous. I have now alos been told that because my account is not capped this is charged, this has never happened and i've had this new contract since January 2016 The vodacom website has been faulty for so long and every time i wanted to buy new data, it gave an error, yet, they still charged every "attempt" to transact onto my account. dealing with vodacom is unpleasant. who can now assist me as the consultants aren't asissisting, irrespective of my requests for managemetn to call me back. not impressed</p>