TP
Tanja P

1 reviews | Active since Aug 2016

27 Aug 2016, 12:32

Very dissapointed in service

<p>I bought 2 cellphones for my children from CNA more than a week ago. I have to date not received the R300 airtime per deal. When I queried with CNA they informed me that I need to speak to Vodacom. We phoned the call centre and they informed my husband that it will be loaded within 72 hours, this did not happen. We went to your Vodacom store at Selcourt Towers this morning and was informed that we would need to sort this out with CNA. We are being sent from pillar to post and no solution given! Very dissapointed</p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply28 Aug 2016, 10:26
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team