Very dissapointed customer subjected to blatant Vodacom thievery

I ordered a router on a Black Friday special and returned the device within the two week cooling off period, which is specified as obligation free on the contract, as I was not happy with the internet speed.

I have made several calls and logged more than one SR to have this contract cancelled. During my last call on 12/1/24 at 9h42 with P. Thamsanqa, he confirmed the courier advice showing that the device had been uplifted and was received on 29/12/23. I have now been debited for two months for a contract which I have legally opted out of. Each call to Vodacom to enquire why I am still being billed has been marked for escalation but after two months of excuses and passing me along from consultant to consultant, money is being taken off my account. I have done everything by the book and request that someone senior at Vodacom intervenes and sorts this out forthwith. It's been dragging on since Black Friday. SR***, SR***