VERY DISSAPOINTED CLIENT

I am not satisfied with the continues service I am receiving from Vodacom lately , I have been a loyal customer for over 10 years , I was contact from a agent from Vodacom 07/03/2018 regarding a migration on one of my contract ending with 6527 , I was told that I would pay less on my contact if I migrate to a flexi 220 than the current package that I was on and that my forms/contact would be delivered to me within 7 days , No paperwork was send whatsoever , On the 03/04/2018 I checked my balance as I always do I notice that my account was slightly higher than normal but it couldn't be because of the Vat increase, I contacted Vodacom to confirm why I was told that a admin fee was charged on my contact, that doesn't make sense to me as I was not told about this admin fee I did a migration on my other contact ending with 8749 was not charged anything , the agent that assisted me told me a a query will be logged and that my money will be refunded , when I called Vodacom again to confirm if it has been resolved I was told by an agent Neo that my query and what was escalated doesn't go hand in hand with the query I gave her I was told that another query will be logged , the next day I called back to confirm if it was done I was send from post to pillar , every agent I spoke to gave me attitude , I ended up speaking to a agent Trishney from the Awards department that told me I did an Upgrade Migration on my contract , I never do Upgrades on the that contract ending with 6527 I always do it at a store not over the phone , I am very frustrated with the service from Vodacom for the past 14 months If they don't do ********** activities on my contracts their agents rip you off so that they can make sales ,