Very Dissapointed

I am so disappointed, i need a device so i app**** for a phone online and got approved, they said i must wait for a call in 72 hours, after not getting a call i got to a Vodacom shop and then they say there are conditions. so i call them, and we work it out and then i get approved and they say they are going to call to confirm my order, i called again recently asking them if i maybe missed there call but they say i didn't, the gentlemen i spoke to was not also quit quick to get me off the phone ... i have been waiting, i am still waiting i need a phone, ...I am not happy honestly.