mK
mark K

1 reviews | Active since Nov 2009

28 Apr 2017, 12:30

Very Dishonest Company

<p>My GF bough a cell phone from PEP and loaded it with R55 airtime , took it home and put it on charge as per PEP , then she loaded another R12 later in the day and balance was over R50 and not even three minutes after checking the balance she wanted to go online with the phone .... R 0 balance ???? we called help line but what a joke , useless pathetic service and only to be told the money was used on apps . R50 in three minutes , Vodacom your are ******* , end of story . never use Vodacom as they will do you in </p>

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Replies (1)
Vodacom
Vodacom's reply28 Apr 2017, 12:42
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team