Very disheartening experience to process orders and upgrades

Wow, what a surprisingly sad experience. Tried to do a black friday online only deal, which failed online numerous times. Had to call in. Thought everything went perfect until I called in only to find out the order was mysteriously cancelled without reason. Because of this delay I lost the 75" TV deal and had to settle for the 65" offer (still waiting for the samsung voucher, wishing I could get the original 75" deal). Upon successfully getting the upgrade done the 2nd time (and taking a new line) and being assured everything was fine I get 2 SMS to say delay due to stock unavailibility. Turns out it was the watch which is handled by Elitemobile. Called in and was told Vodacom cannot change the colour or item to speed up my delivery neither can they send the rest of the items until the watch which is on back order is ready. They said I must call Elitemobile and handle it myself. After 20 to 30 minutes on hold for Elitemobile (at my cost on my mobile), the agent says he does not know and can't help I must call the upgrades department.