KB
Karin B

1 reviews | Active since Jun 2016

02 Jun 2016, 17:48

Very disgusted with Vodacoms Customer Service!!!!!

<p>Sadly to say I am very disgusted with the customer service received from Vodacom Customers Service.</p> <p>I have a Debit Order on my Account...and apparently my payment bounched due to" insufficient funds".</p> <p>Absolute BULL****...now charging me for it raising my due paiment to a ridiculous amount with no PROPER explanation.</p> <p>Call the Customer service and holding on up to 10 minutes and the eventually someone answer.</p> <p>Gave all needed info to log into may acount just to discover the person on the other side is uncompedent to assists me.</p> <p>We pay to get service and end up with nothing more than being frustrated at the end .</p> <p>Put people in a position who at least know how to handle queries or try to assists one.</p> <p> </p> <p>Hope something gets done about this.</p> <p> </p> <p> </p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply03 Jun 2016, 09:21
Official

Thank you making us aware of your complaint

Please note that a consultant will make contact with you in due course to assist with your query.

Regards

Consumer Website Team