Very disgusted by Vodacom

The voda shop in bay west opposite house & home should really close down, i have visited 3 times and each time i get shocked at the level of service i receive. i take out a contract with them in april and im told now in aug when i need to claim that my forms were not processed by someone who was new at the time. and there is nothing they can do.. micheala who is one of the consultants has the worst i dont care attitude herself and samantha even went as far as ignoring me and standing by the door giggling while i am utterly frustrated, each time i call i am told i will be called back and that doesn't happen..I am disgusted and very dissapointed with the type of service i have been constantly receiving at that specific shop. from day one it has been story after story.. Vodacom staff has not taken responsibility of who ever was hired and did not process my insurance application i am basically being told to suck it up..