KS
Katherine S

1 reviews | Active since Aug 2020

30 Oct 2020, 11:39

Very Disgusted

Good Morning,

I am now fed up with Vodacom, I have been trying to upgrade since Monday (26-10-2020) the sales lady at Atterbury Vodacom (Stephanie) was very poorly trained as she sold me on Huawei P40 lite which has no google support. Then she explained they had no stock and I would have to wait a week for my phone. I did however explain to her I needed a new phone as mine was broken. She then told me to upgrade online, BIGGEST MISTAKE OF MY LIFE! I have spoken to numerous agents instructing them to cancel the upgrade as would like to change the device to a Huawei P30 Pro because my entire business is on google. I still have had no confirmation call or waybill number! BE BETTER!

I would also like to commend Grove Vodacom (Wallie) Who explained to be about the Huawei phones! Well done Grove!

0
Replies (1)
Vodacom
Vodacom's reply30 Oct 2020, 13:57
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team