Very DISGUSTED

<p>My dad was a Vodacom customer for about 20 years. My dad left the country in 2015. In January 2016 I emailed Vodacom for a premature cancellation quotation so that I could settle and close my dad’s account. On the 27 January I went to Vodacom Eastgate . I paid the full amount that Vodacom stipulated that was still owing on the account and asked that the acoount be closed. When I received the receipt I noticed that there was no mention of the account being closed. The man helping me assured me that he had closed the account and that he sent all the paper work to head office. It would only take a few days for them to close the account at head office.</p> <p>At the beginning of October 2016 Vodacom took a monthly instalment from my dad’s account once again. I phoned Vodacom and explained that I had settled and closed my dad’s account. The person assisting me told me that the account had not been closed and that it was still open on their system. They then said that they were closing the account and that my dad’s account would be reimbursed of the funds that were taken.</p> <p>At the beginning of November 2016 Vodacom took a monthly instalment from my dad’s account once again. Again I phoned Vodacom and explained that I had settled and closed my dad’s account. The person assisting me told me once again that the account had still not been closed and that it was still open on their system. They then said that they were closing the account and that my dad’s account would be reimbursed of the funds that were taken. I asked if this time the account would definitely be closed and they said yes. This has happened again and again. I have now stopped phoning Vodacom.</p> <p>However, Vodacom continues to go to my dad’s account every month to take their monthly instalment. NOW there are not sufficient funds in the account and my dad does not have to money to pay whatever Vodacom says that he is owing because he no longer has the money.</p> <p>Are there any competent people working at Vodacom????? It is almost a year and a half later and nothing has been resolved. My dad’s account has still not been closed. I do not want my dad’s name to be blacklisted because of Vodacoms incompetence.</p>