RS
Row S
1 reviews | Active since Oct 2009
26 Oct 2020, 14:31
very disgruntled client
Upgrade nightmare over two months outstanding, disgruntled client. escalation and still not resolved Supervisor and his manager/team leader intervention but still no resolution and no call back received as requested. cancelation without request or indication
Helpful (0)
Replies (7)0
Replies (7)
Vodacom's replyOfficial
26 Oct 2020, 16:00Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply26 Oct 2020, 16:00
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
RS
Row S's updateReviewer Update
29 Oct 2020, 23:50Good day,
I was contacted by your consultant that deals wit hellopeter on the 26th. He indicated that he will escalate this issue and that I will receive a call. it has been three day and still no resolution
I was contacted by your consultant that deals wit hellopeter on the 26th. He indicated that he will escalate this issue and that I will receive a call. it has been three day and still no resolution
RS
Row S's update29 Oct 2020, 23:50
Reviewer Update
Good day,
I was contacted by your consultant that deals wit hellopeter on the 26th. He indicated that he will escalate this issue and that I will receive a call. it has been three day and still no resolution
I was contacted by your consultant that deals wit hellopeter on the 26th. He indicated that he will escalate this issue and that I will receive a call. it has been three day and still no resolution
RS
Row S's updateReviewer Update
27 Nov 2020, 11:55Good day query was not resolved. I spoke to Tertias who is suppose to call me back today to conlude if there is no better blackfriday deal. we agreed that he will call me and if the is no other offer, I will accept the offer of IPhone SE for 499 over 24 months as he has provided to me
I am awaiting his return call. thanks
I am awaiting his return call. thanks
RS
Row S's update27 Nov 2020, 11:55
Reviewer Update
Good day query was not resolved. I spoke to Tertias who is suppose to call me back today to conlude if there is no better blackfriday deal. we agreed that he will call me and if the is no other offer, I will accept the offer of IPhone SE for 499 over 24 months as he has provided to me
I am awaiting his return call. thanks
I am awaiting his return call. thanks
RS
Row S's updateReviewer Update
09 Dec 2020, 11:56Good day,
This query is still unresolved. Tertius was suppose to call me back for us to conclude the upgrade with the IPhone SE with a repayment over 24 months as per the offer given and agreed upon. Instead I was called by a consultant that indicated Tertius said they should call me to do a upgrade on my son`s number but this consultant did not have the background to allow us to conclude as per the offere given by Tertius.
All I need is for the upgrade to be done as agreed and not to speak to a random consultant that has no background and treat this like a new request.
Kindly intervene to conclude.
This query is still unresolved. Tertius was suppose to call me back for us to conclude the upgrade with the IPhone SE with a repayment over 24 months as per the offer given and agreed upon. Instead I was called by a consultant that indicated Tertius said they should call me to do a upgrade on my son`s number but this consultant did not have the background to allow us to conclude as per the offere given by Tertius.
All I need is for the upgrade to be done as agreed and not to speak to a random consultant that has no background and treat this like a new request.
Kindly intervene to conclude.
RS
Row S's update09 Dec 2020, 11:56
Reviewer Update
Good day,
This query is still unresolved. Tertius was suppose to call me back for us to conclude the upgrade with the IPhone SE with a repayment over 24 months as per the offer given and agreed upon. Instead I was called by a consultant that indicated Tertius said they should call me to do a upgrade on my son`s number but this consultant did not have the background to allow us to conclude as per the offere given by Tertius.
All I need is for the upgrade to be done as agreed and not to speak to a random consultant that has no background and treat this like a new request.
Kindly intervene to conclude.
This query is still unresolved. Tertius was suppose to call me back for us to conclude the upgrade with the IPhone SE with a repayment over 24 months as per the offer given and agreed upon. Instead I was called by a consultant that indicated Tertius said they should call me to do a upgrade on my son`s number but this consultant did not have the background to allow us to conclude as per the offere given by Tertius.
All I need is for the upgrade to be done as agreed and not to speak to a random consultant that has no background and treat this like a new request.
Kindly intervene to conclude.
RS
Row S's updateReviewer Update
17 Dec 2020, 15:54Still no response or call back
RS
Row S's update17 Dec 2020, 15:54
Reviewer Update
Still no response or call back
RS
Row S's updateReviewer Update
22 Dec 2020, 22:02When can I expect co tact from. Tertius to resolve this matter, or is Vidacom not concerned with customer service and satisfaction. I am not receiving any correspondence and no resolution. Please assist
RS
Row S's update22 Dec 2020, 22:02
Reviewer Update
When can I expect co tact from. Tertius to resolve this matter, or is Vidacom not concerned with customer service and satisfaction. I am not receiving any correspondence and no resolution. Please assist
RS
Row S's updateReviewer Update
13 Jan 2021, 11:57Still no reply from vodacom
RS
Row S's update13 Jan 2021, 11:57
Reviewer Update
Still no reply from vodacom