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CS
Carmen S

1 reviews | Active since Aug 2013

17 May 2021, 14:26

Very disgruntled client

People please watch your insurance charges on your account each month.

Last year, the insurance company that Vodacom uses started discreetly increasing my amount each month. When I contacted them they said they would correct and refund my account which has not been done up till now. They have done this again. I have noticed that my insurance amount has been increasing over the last 3/4 months. I was advised to call the insurance contact center on ***, option 2, which I did. I held on for just over 30 minutes listening to music to be cut off in the end. After several attempts I have now given up.

This is beyond ridiculous, I never signed up for an agreement that increases monthly. This needs to be looked into by the Ombudsman and peoples accounts need to be refunded accordingly.

I expect an email from management explaining what is happening with the insurance part of my contract and how this is going to be resolved!!!

0
Replies (2)
Vodacom
Vodacom's reply17 May 2021, 15:50
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
CS
Carmen S's update20 May 2021, 18:40
Reviewer Update
Good evening, I have not received a call this entire time from the insurance division. The insurance amount charged has changed, I will gladly provide proof if required. Please get management to contact me as this is the same thing that happened last time I made an enquiry like this. Last time I left it, this time I am not going to do such I will definitely take it further if I am not contacted before close of business Monday 24th May. This is beyond ridiculous that a company can lye when I have proof stating otherwise!!