VERY DISGRUNTLED AND UNSATISFIED VODACOM CUSTOMER

I received a call on the 21/05/2018 to upgrade my current cellphone contract. I was offered a new cellphone contract but I told the consultant that at that time i was not ready to upgrade my contract. To my surprise, a few days later I received 3 boxes from Vodacom. Upon opening these boxes, I found that I was supp**** with 6 boxes of Microsoft Office 365 for each of the numbers linked to my contract / cellphone number. I have tried on numerous occasions to contact the person responsible for this **** up as I clearly stated that I was not ready to upgrade my contract at that time and also to advise this idiot that I have no need for this software for a windows PC / Laptop as we do not have any of those devices at home. I was later informed that unfortunately the boxes CANNOT be collected but the application for this would be reversed. I was PROMISED that once the reversal takes place, I would be able to upgrade my contract at a time convenient to myself. Well, SURPRISE SURPRISE, yesterday myself and my wife went into one of the Vodacom outlets in Cresta shopping center to see what exactly I qualify for if I should upgrade and to my freakin dismay I was told by one of the staff members there that I was not due for an upgrade. When I asked the consultant to look into the account, she showed me that no reversal was done, hence I CANNOT UPGRADE my contract. I informed her what was done and said to me and also told her that it was confirmed by their call center that I am due for an upgrade. I am absolutely livid at the customer service received from Vodacom and because of one person's **** UP, I now sit with a problem of not being able to upgrade my contract. I have been a very loyal Vodacom customer for many years but if this is what you call customer service and if this is the **** being offered when upgrading a cellphone contract then I would have no other option but to cancel all my contracts I have with Vodacom and rather take my business and money to a competitor.

THE IDIOT RESPONSIBLE FOR THIS **** UP / MESS IS NON OTHER THAN A REPRESENTATIVE OF VODACOM. THE ONLY INFO I HAVE OF THIS PERSON IS THE USERNAME / LOGIN NAME AND PLEASE FEEL FREE TO PULL ALL THE RECORDINGS OF MY CONVERSATIONS I HAVE HAD ABOUT THIS.

PERSON RESPONSIBLE IS: PILLAYS24

I AM A VERY DISGRUNTLED AND UNSATISFIED VODACOM CUSTOMER

I am hoping that this matter can be rectified ASAP!!!!!!!!