Very disgruntled and unhappy customer

I have only given 1 star as you need to select a star, would have given no stars if i could.

I (my whole entire area) have been without fibre since the morning of the 8th of December, started contacting Vodacom on the 9th of December. Can honestly say that their people are very friendly, but the customer service is absolutely shocking and bordering non existent...

1st person said that it was an area fault and would contact me back within the hour, never received a call back. So call again on the 10th and have to go through the whole story again as person 1 did not give me a SR number, and have to provide all your personal details etc all over again, are on the line for around 30 minutes at a go (wasting my time Vodacom and so so many other people's unnecessarily), if not longer than 30 minutes as you hold as they speak to this person and that person??

Excuse after excuse; not sure what is happening, COVID, they have reported it, they are awaiting feedback, someone will be sent out within 24/48 hours...

I then call again on Monday morning past the 48 hour promised time ......only to find out that still nothing has been done and no-one has been out? This problem must be affecting a couple hundred if not thousand of people.... wow Vodacom. Thats appreciating your customers? Now today i have been getting blank mails from an "Escalation Officer "saying that this is the latest feedback? Blank mails? Now after i have mailed him several times today, he simply said that he has now requested feedback from higher management. 7 days fibre down and many calls from myself and who knows how many hundred others, and this is the feedback .... nothing!!

My company has all of their products and services through Vodacom, so i have been a Vodacom customers for almost 14 years, and seen many issues. Cellular, wi-fi and now fibre...

With COVID we are working from home, and thanks to Vodacom have been struggling beyond measure since the 8th of December, having to cancel and re-schedule zoom meetings etc as even your cellular network is erratic to say the least. Can connect to WhatsApp and then 5 minutes later can't even open WhatsApp. Can make calls and then in a couple minutes can't??? This has been an ongoing issue for the entire 14 years in Vanderbijlpark as i continually struggle with poor signal, poor wifi back then and now NO fibre.

The person i spoke to on Monday morning stated that Vodacom had received many calls and complaints re this issue over the weekend, and is therefore a priority to have this resolved as most that called in threatened to go elsewhere for their services ....

Again, after 5 days and I'm sure hundreds of calls, only then does it become a priority, but today is Tuesday 16:02 and still not 1 piece of worthwhile feedback from the escalation officer nor anyone at Vodacom?????

But to have a couple hundred customers who have had no fibre service for 7 days with not 1 piece of concrete feedback, is totally inexcusable... and a downright insult on the customers paying you's money on a monthly basis.

I live in Vanderbijlpark and my other colleagues across Gauteng have had their own Vodacom issues... and also had days without service...

Vodacom, what is going on?

This is not acceptable!