FH
Fernaaz H
1 reviews | Active since Jul 2018
12 Aug 2021, 18:36
Very Disgruntled, Absolutely poor service
As a vodacom client for last 10 years, I expected better service delivery. I am now a very disgruntled client. Vodacom Fibre does not understand the term service delivery. I have gone through so many customer service agents in the last 2 weeks and not one can tell me where my router is or what is happening with the installation. I have been told the case has been escalated and Vodacom should relook at who they appoint as managers as they don't even return calls.
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Replies (4)0
Replies (4)
Vodacom's replyOfficial
13 Aug 2021, 07:44 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply13 Aug 2021, 07:44
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
FH
Fernaaz H's updateReviewer Update
16 Aug 2021, 14:34Can will I expect a call!? Today is the 16 Aug 2021 and still no feedback. Surely my premiums are of no good to your company. I will find a service provider willing to help me.
FH
Fernaaz H's update16 Aug 2021, 14:34
Reviewer Update
Can will I expect a call!? Today is the 16 Aug 2021 and still no feedback. Surely my premiums are of no good to your company. I will find a service provider willing to help me.
FH
Fernaaz H's updateReviewer Update
16 Aug 2021, 14:37 When can will I expect a call!? Today is the 16 Aug 2021 and still no feedback. Surely my premiums are of no good to your company. I will find a service provider willing to help me.
FH
Fernaaz H's update16 Aug 2021, 14:37
Reviewer Update
When can will I expect a call!? Today is the 16 Aug 2021 and still no feedback. Surely my premiums are of no good to your company. I will find a service provider willing to help me.
FH
Fernaaz H's updateReviewer Update
10 Oct 2022, 19:43So it's a year later and I relocated and I'm still suffering with the same poor service. Please advise is there anyone else in the fibre team aside from agents that can not help.
FH
Fernaaz H's update10 Oct 2022, 19:43
Reviewer Update
So it's a year later and I relocated and I'm still suffering with the same poor service. Please advise is there anyone else in the fibre team aside from agents that can not help.