MN
Moipone N

1 reviews | Active since Oct 2014

24 Mar 2022, 09:47

VERY DISAPPOINTING - VODACOM

I have upgraded my contract beginning of 1st of March. I am still waiting for my phone even today and when I call every time I get told that they are still waiting for stock to arrive. Last week I called and was told stock is arriving on Friday 18th March. Today I call again, they are telling me my phone is out stock and another stock is arriving on the 1st April. Like how long must I wait for my phone really guys?? This is absolutely ridiculous and annoying. I am disappointed on Vodacom cause this mobile provider I always trusted all the years I have been with them but I am getting ridiculous service. It's so frustrating. How can it be so hard for the stock to arrive and one get their phone?????

0
Replies (2)
Vodacom
Vodacom's reply24 Mar 2022, 11:15
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply25 Mar 2022, 13:52
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly note that our records indicate that your order was released today and will be out for delivery. Ram couriers will be in contact with you to confirm delivery date. To track your parcel you can use waybill number: K*** via Ram website. 

Apologies for any inconvenience this may have caused..  Regards Consumer Website Team

Best regards,