Very disappointing service from vodacom

Hi I'm neela mansraj a loyal customer at vodacom i upgraded my contract at makro inJohannesburg two days ago and i got a 75inch TV i did ask the girl that did the upgrade if I could collect the tv in Durban because I'm not from Johannesburg i live in Durban . But they didn't want to help me I'm very disappointed with vodacom service because I have been a customer for many years now I'm sure vodacom can assist me with getting my tv to Durban or can I just return the tv and cancel all my contacts with you guys . Can someone from management contact me ASAP ***. I'm very disappointed with vodacom after being a loyal customer