Very disappointing service

Very disappointing service at this store. Apparently, I am unable to do an upgrade due to a ‘program glitch’. This was reported to Vodacom (I saw the email), yet no outcome. I guess the most frustrating thing is being placed on the sideline. There is no communication whatsoever. I would call for an update and then I’m told they will call me right back, which they never do. I then visit the store every day for 5 days (and counting). No feedback obtained really (apart from the issue is still there) and I’m told it’s so busy in the store they don’t have time to can’t call me back because the owner is in the store. I guess then that the business owner of Vodacom Chartz Connect Tygervally won’t ever really understand the frustration a potential buyer has. All I can do is give others a heads up. If you are looking for service, a solution and/or a product, Vodacom Chartz Connect Tygervally is probably not the store you want to visit.