Very Disappointing Service

<p>I have been having a nightmare with Vodacom since the 5th August 2016 . First the customer gets past around like i bucket from one consultant to the next. No one can help the customer and then getting told one lie after the other. Know Vodacom over charge me on fees that the consultant faulty to mention the customer. Vodacom is putting their customer in great finical difficulty due to their mistake. May account has always been around R2500 p/month. I have been trying to cancel a upgrade with them since the 8th August . After many phone calls and time spend on the phone and getting false promises and stories and lies it was only cancelled on the 31st August. The Debit my account with R4543.47. 2 September I called Vodacom again and one again I was getting pasted from one consultant to another. Finally I spoke to a guy Nigel. He said the there was a credit on my account on R1980.31 that came through to late to change the debit order on my account. So i have explained to him that Vodacom has put me in a very bad light with my Bank and credit record. They have force me to go over my limit with the bank and not able to pay other account due to their mistake which would cost me my good credit record and extra banking cost of other debits orders. I said that i would like my money back and he said that would take 7-14 days. He then said that i should reverse the debit and pay R2570 in to Vodacom account and he would sms me the account no. He did not sms me the account no. 5t September I called again to get their banking details the lady said Vodacom does not have a account no I should go online and look for Vodacom PTY LTD and pay it in there. I have found it and pay R2570 in to their account on the 5 September and my upgrade at the store also has arrived but they could not process it due that my account shows now in the rears. I waited till the 6th September and my account it is still not corrected. I phoned Vodacom again and ones again i was passed around from one consultant to another and finally i spoke to a lady that said she can see my payment but the system hasn't updated it and it can take long time. She has changed something and said it would take up to 5 hours to be fixed. Now I'm waiting again. Hopefully it would be all sorted out. Vodacom service has gone so badly they should get tip from Samsung and the Foschini group on how to work and deal with customers. It has been taking so many calls and time with Vodacom customer care line it's like no one knows what they are doing and just passes the customer to the next consultant and customer needs to explain himself every time over, over & over again and needs to get checked over, over & over again. They really need to start looking in to their service and game it up. They don't look professionally!!!!!! Its Chaos in Vodacom!!!</p>