Very disappointing service

<p>As a loyal Vodacom customer, I have a grievance complaint that I would like to lodge against your branch at the Kolonnade centre (as seen in the facebook entry I copied below).</p> <p><br />I am going overseas for two years and wanted to change my contract package before I leave. I went into the Kolonnade branch on the 25th of July. The consultant that assisted me, helped me to choose a package that would suit me. but when he went onto the system, the package was not yet available on the system (even though the package is on your adverti*****ts). He called the help centre and they told him that they will activate it and that I should return in 48h because then it should be on the system. I then returned on the 27th of July, this time being helped by a different consultant. After explaining the situation again to the new consultant, he then went online only to discover that the package is NOT available...AGAIN. He also then called the help centre, after which they informed him that I am not able to change to the specified package, hence the fact that it is not available on the system. Why did they then tell me to return in 48h? The consultant the helped me to choose a different package. I signed the contract and he told me that the contract will change over from the 1st of August. I then went into the Menlyn branch on the 2nd of August, only to find out that I my contract have not switched over and that I am STILL on the same package I was originally. It didn't even show on the system that I change my package or signed/submitted the new contract. THUS I have to wait AGAIN till the end of the month for the new package to be activated, costing me more money because of the ill-informed consultants that ddin't do their work properly. BOTH consultants at the Kolonnade also told me that I will be able to use my data and minutes overseas, when I activate my roaming. But I was informed (at Menlyn), that this is not the case and that I will be charged additionally. This means that I would've paid MORE that what I was informed of, and that I wouldv'e been on the wrong package for TWO years had I not gone to the Menlyn branch to follow-up. </p> <p><br />The service at the Kolonnade branch is **********, because I also had to wait more than an hour (both times) to see a consultant. 3 other customers also stripped their moere while I was there and walked out of the store. I find this totally unacceptable and i am considering cancelling my subscription with you, after being a loyal customer for more than 10 years. </p> <p> </p>