VERY DISAPPOINTING SERVICE.

My first (small) complaint, is that I paid R20 a month for phone insurance with Vodacom. Last year October my screen broke, and after struggling to find parts, they replaced the phone. I forgot about the insurance and tried to reactivate it 2 months later, but was told that you only have 30 days to do so. I left it there but noticed a few days ago that I am still paying for the insurance, even though I was denied.

Now my biggest disappointment; I have a three-year contract. For the last 3 months, I haven't been getting my data (5 Gig). I spoke to 2 consultants who informed me that it was a 2-year promotion, which expired and there's nothing I can do about it, I'll have to wait out the contract duration. On my itemized billing, it shows that my device is R50, so how am I paying nearly R300 a month for the device only? Also, none of this was mentioned when I took the contract because it would be senseless to take for and pay a three year contract with only 2 years worth of benefits. This is ridiculous, it's also false advertising and withholding valuable information from customers!

my statement is as follows;

R212,50 line rental (I'm assuming it's the data I'm not getting) R50 handset installment R19,17 insurance (which I'm also not getting) R9,99 CLIP

So what am I paying for?? As a loyal Vodacom customer for more than 20 years, I am utterly disappointed. Unfortunately, I have a bunch of active contracts with Vodacom, but if this is the service I'm getting, I'm seriously considering making a move once all my contracts expire.

Main cellphone number *** Number in question ***