RN
Retshidisitswe N
1 reviews | Active since Oct 2015
14 Aug 2020, 18:57
VERY DISAPPOINTING
I am very disappointed with Vodacom Insurance. I took a device that I have paid off already. However, I decided to continue paying for the insurance. The amount I agreed on was R118, however, R253 was debited in June and July, and now I have received a notification that R184 will be debited on the 21/08/2020. I called to inquire about this to be escalated and I'm always told that someone will call me back, I haven't received any call back since June. This is ridiculous and highly unprofessional. SO DISAPPOINTED!!!!!!
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Vodacom's replyOfficial
15 Aug 2020, 11:16 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply15 Aug 2020, 11:16
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
RN
Retshidisitswe N's updateReviewer Update
17 Aug 2020, 16:20When exactly????? I have been waiting since June for a consultant to call me. I just want my money back and this thing to be cancelled. You guys call within seconds when we want to utilize your services but take years to respond to customer queries. Ridiculous!!!!
RN
Retshidisitswe N's update17 Aug 2020, 16:20
Reviewer Update
When exactly????? I have been waiting since June for a consultant to call me. I just want my money back and this thing to be cancelled. You guys call within seconds when we want to utilize your services but take years to respond to customer queries. Ridiculous!!!!