ZS
Zimbili S

1 reviews | Active since Nov 2016

16 Nov 2016, 09:09

Very disappointing and infuriating service from Vodacom.

<p>I am very frustrated, infuriated and disappointed by the service I have received from Vodacom. it's almost a month now and my sim card is still not registered on the network. The services were suspended because my account was in arrears and I made a payment on the 20th of October today is the 16th of November and I still can't use their services. I have been getting different stories from different agents. I went to a store in Sunnyside and the guy told me he can't connect me to customer care. this has cost me soooooooo much financially, it's really an inconvenience. Come month you people will be ready to deduct my account regardless of the lack of service from you. I am very very frustrated by this. Is it actually possible to cancel the contract if the service provider is providing the service they supposed to be providing???? </p>

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Replies (2)
Vodacom
Vodacom's reply16 Nov 2016, 09:28
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply16 Nov 2016, 13:39
Official

Good Day Ms Zimbili Sithole

Thank you for making us aware of your complaint.

We are sorry to hear of the circumstances under which your posting has reached us.

As per our discussion, I have been in contact with you and believe that your matter is now resolved.

Kind Regards
Kulsoem
Senior Consultant
Vodacom Solution Centre