Z
Zandy
1 reviews | Active since May 2022
10 Jun 2024, 20:01
Very disappointing
Absolutely pathetic service, Haven't had consistent network connectivity for the past 2weeks and have been sent from pillar to post by their staff. I've gone to vodashops, vodaworld and made multiple calls to their call center they have only given me solutions that costed me money but never solved my problem all speculating that my phone had the problem but surprisingly when I insert a different service provider sim in my phone it works perfectly. After many years of being a loyal customer to vodacom im ready to terminate this partnership as it is not feasible or mutually beneficial at this point. I am very disappointed
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Replies (1)0
Replies (1)Vodacom's replyOfficial
11 Jun 2024, 07:35 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply11 Jun 2024, 07:35
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
