Very Disappointing

Very bad service! I ordered a new phone for my wife on Sunday, they confirmed we can pick up the phone on Tuesday. I had to call them just to find out the phone is not available... I called today - Wednesday, just to speak to the 4th person telling me they had quite a lot of stock on that specific phone but the last one went out just now? Although we pre ordered the phone they never kept it out for us or gave us a call, and when I mentioned that it's very frustrating and I am disappointed... The lady tunes me to go somewhere els? Very bad attitude... No problem solving s****s or willingness to help resolve this issue?