Very disappointed with Vodacom's service and the way customers are treated during contract upgrades.

When I upgraded my data contract last month, I was specifically told that all I would need to do was phone Vodacom afterwards to add my recurring 50-minute voice bundle. However, when I called to have it added, I was told that it is no longer possible to add recurring voice bundles.

The frustrating part is that I heard exactly the same story two years ago when I upgraded my previous contract. After numerous calls and discussions, the 50-minute recurring bundle was eventually added. So why am I being told one thing when Vodacom wants me to upgrade, only to be told something completely different afterwards?

It feels like promises are made to secure an upgrade, but once the contract is signed, customers are left fighting to get what they were told they could have. Consistency, transparency, and honesty should not be too much to ask from a service provider.

If Vodacom is unable or unwilling to honour the commitments made during the sales process, there are other network providers that can offer the services I need and treat their customers with greater respect.