Very disappointed with Vodacom. Wasting money and time for a service I am failing to Use. Please help me almost a full month failing me! Pathetic service!

Very disappointed with Vodacom. Got a contract that I am paying for and to date over a full month after my attempt to get a sim swap done they can initiate a sim swap for me. I am paying for a service that I am not getting and wasting money on long customer service calls which I am being told the matter has been escalated, till when will this matter be resolved! Can someone please assist me at Vodacom and can this be done now. I can continue to pay for a service I cant use, wasting money on long calls only to get the same answer! Very disappointed and would even wish for a compensation on all the airtime, minutes and data lost! This is customer abuse. Please help me!

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