1 reviews | Active since Jan 2018
Very disappointed with Vodacom Online
I bought 2 prepaid devices on vodacom online and paid for them on 23.01.2017 with order number E ********** . I immediately learned after the purchase that one of the items will not work as routers are network locked. I then attempted to amend the order but to date all my attempts have failed. I have been sent from pillar to post on ********** , ********** and ********** 4. I have sent emails to eshopssuport and Julian Major but zero response and no delivery despite the promise of next day delivery. Why is everybody clueless about prepaid purchases online?
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team