Very disappointed with vodacom fibre

@vodacom Day 2 and still nothing has been done. Been offline since the 16th of November today it's the 20th and my wifi line is still down. A manager called me yesterday telling me she will call back, a day later still nothing. No communication, no feedback. I called the contact centre this morning and the agent said what the first agent said when I called 3 days back "We will call you back with feedback"..after all this, I'm cancelling my contract with vodacom. This is beyond ridiculous.

Anothe day still my issue isn't resolved. Today I called vodacom fibre I told them I want to cancel my subscription. I was told I signed up for an upgrade for 24 months last year. If I had to cancel now I'll have to pay penaltise since I am left with another 12 months. Very pathetic, instead of caring for your customers, you worry about the money coming in. The lady from the cancellation department called Felicia Khoza, she's very rude, no sense of class or any sort of customer service skill. She talks bull****. I asked her if she could send the recording where I signed up for 24 months, instead of politely answering me, she told me she has no intention of sending that recording to me. Hence the reason she's put in there to deal with frustrated customer who wants to opt out. I proceeded with the cancellation, now I am being told to wait for another 30 days before they disconnect my line. Imagine another 30 days of having to deal with Vodacom nonsense. Guys I recommend anyone who wants to take any vodacom fibre to stay away. Rather choose rain. I swear after this 30 days I'll be switching my vodacom prepaid number off. This company is a mess, extremly pathetic.