very disappointed with upgrade and deal match dept.

<p>Over a month ago I was in the process of porting my number from vodacom to another service provider who had a good deal. Being a loyal customer of vodacom I called vodacom upgrade dept and spoke to kulekani who said he requested the deal to be matched together with some extras. everytime I spoke to him he told me that he was still awaiting response from the relative dept. several weeks of going back and forth and leaving several messages with other consultants for him to call me but to no avail. Unfortunately by this time the deal i was getting with the other service provider had changed. eventually this month I spoke to lebogang from vodacom upgrades who put in a request with relative dept once again who seemed to be very inneficient as it took them a few more weeks to come up with a match which I accepted on the 14th of sept. I went through the whole upgrade process over the phone but there seemed to be a slip up with deal match dept as the decided quote wasn't loaded on the system. I once again waited for a few more days for them to sort out this issue and left several messages for lebogang to call me. she eventually called me stating that they made a mistake with the price and gave me a much higher quote. I was very unhappy and the matter was escalated to porsha. I told her about the given deal and asked her to confirm this with lebogang but she denied knowing her. Soon after I learnt that she did in fact know her. But sad to say that after me telling porsha to listen to the upgrade recording (which i doubt she did), she just got lebogang to call me and did nothing to resolve this issue. So what was the point of escalating the matter? By this time I was really frustrated and just went ahead and accepted the high quote. I must say that Vodacom upgrade dept put me through a lot of agony and stress and misled me with price as well as a few other extras like free voda to voda mins and free sim insurance which was initially promised to me by kulekani and a few others on the u choose package. Vodacom went back on their word which was unprofessional not to honour. They delayed my upgrade extensively. In the process I lost the deal i was going to get with another service provider. Im very disappointed in the inneficient and unprofessional manner vodacom upgrade consultants and deal match dept handled the upgrade. PS customer care on the other hand has been been extremely efficient and responsive to my emails. Nasreen<br /> ********** 009</p>