Very disappointed with the service

I have complain against your consultant Fiona Maluleke. My Name is Sharon Sadomba I've had a Vodacom account that was outstanding due to financial constraints.. I was offered a 40 percent discount in October. I was in contact with the agent who i then informed her that i will be able to settle the discounted amount. We both agreed that i will trasfer the said amount R7384.00 In December. I deposited the above amount those EfT. My problem is that when I requested a paid up letter I'm told I can't get the letter cause im still owing Vodacom. I explained to the lady who spoke to me and I informed her that i spoke to a woman who confirmed my email address promised to send the paid up letter.

After a day the 09 January 2024 I called again. Then I was transferred to Lady known as Fiona Maluleke I explained again my issue. Fiona was so rude to me telling the the agent didn't give me the right information about the period or the conditions of the 40 percent and the time frame. Still I explained again that the agent agrèed that i will be having money in December to settle the 40 percent discount. Fiona the way she was shouting at me on the phone I'm not happy about her conduct. I feel like she blaming for her agents that was miscommunication I guess the agent wanted me to trasfer under false pretence. Giving me wrong information now im told I still need to pay the balance.

I'm really disappointed with Fiona Maluleke' s behavior.

I want my account to be cleared and I want my paid up letter.

Regards. SS

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