Very disappointed with service.

I Normally get an upgrade on my contract every 2 years or so.So I logged onto the app and check the upgrade due date it was september 29.Then I did the sms to double check and it's was the same even phoned into the branch at Fourways and was told the same thing.so I was like cool time to get it upgraded.Go the new phone and the invoice played the admin fee no issues did not even sign any other forms.

Got the first bill was ok a little more than last month no problem then I check my new statement for next month it's over the amount I normally use.so i contract them and then was told my contract only ends December now and not september when told on phone or when I picked up my new one.Now I sit here paying for 2 phones instead of just the one as they did not do there job propley extra 500 brands until December which I think is not fair and on top of that they have added a 10 gig package to the bill wow I don't even use more than 5 gigs a month on my previous phone.

I have been a customer of your for over 15 years and this is the **** I must deal with.Is there any way to sort it out or do I need to take it further as you staff did not do their jobs to begin with.