very disappointed - poor service

l am very disappointed with the service l got from Vodacom, l called the accounts department & was told to go to any Vodacom shop to change my identity document but when l got to the glen 1 lady told me she could not assist as she did not know how to do it even the branch managers could not help or even to assist me with the accounts department email address they all did not have it. l got home & called the accounts department & was told again to go to a Vodacom shop, then l explained I was from there but still could not get assistance. compared to MTN , Vodacom is the worst as l did not have any issues with MTN l got assisted by just 1 phone call & everything was updated. l can not wait for my contract to expire so l can move to MTN & have 2 contracts there. l wasted my time really & Vodacom should employ competent agents as we are paying for the service with no arrears.