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Dylan Cooke-Tonnesen

1 reviews | Active since Dec 2017

16 Dec 2017, 18:57

Very disappointed- no fib

Very disappointed with Vodacom, have had problems with Vodacom Fibre for 3 days, still not sorted, should have stayed with Telkom and now I’m using all my mobile data

0
Replies (4)
Vodacom
Vodacom's reply18 Dec 2017, 06:13
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply18 Dec 2017, 08:26
Official

Good day

I could not reach you when I called. Please advise if you are still unable to connect on Vodacom Fibre.

We apologise for any inconvenience caused.

Regards

Moddy

DC
Dylan Cooke-Tonnesen's update18 Dec 2017, 09:21
Reviewer Update
Hi Moody Thanks it is back on. But it is still very unstable- last night while streaming shows it kept on freezing. In fact since we signed up we have always had problems with the connection being unstable. We spent money on mobile data during this down time - are you going to reimburse us? Thanks Dylan
Vodacom
Vodacom's reply20 Dec 2017, 16:31
Official

Hi

Thank you for the feedback. the Fibre team is looking into this matter.

I have loaded some data on the number ending with 51.

Thanks and regards

Moddy