Very disappointed in vodacom Fibre department

I am very disappointed in the service I am receiving from the Vodacom Fibre department.

My fibre line has been off for the last 11days including today, which is very frustrating because I am paying for service I do not receive. Many attempts have I called the Fibre department and everytime its a different story having to explain myself to every individual that answer the phone.. That alone is quite annoying!!! And so impersonal, Having to deal with people that clearly doesn't give a damn to people being helpful bt still no results!!..

On Monday 10/5/21 morning I called the Fibre department @ 10h30 am I spoke to Sisiwe she then advise me that our Fibre has been off for 5days already including Monday. She then log a ticket SR*** and told me it will take 24 to 48hours.

I then spoke to Zandle later who looked into my case and then went the extra mile to actually contact someone in the second line... She advised me that she spoke to Jonathen Ngorima he will be taking my case and that was on Monday 10/5/21 FRG 901468-PLZ-B1.

Tuesday 11/5/2021 I called again 3times being explained the same story on the 3rd call I spoke to Snetemba who then took pics of the and said he will send it to Johathen who is asigned to my case and get him to contact me... Yet again. No responds there after..

Wednesday morning 12/05/2021 after waiting my full 48hours for feed back no one has contacted me.. I then called again having to speak to another person explaining the same story again, I then spoke to Mbongeni who advised me that he sent an email to Johathen Team leader to contact me.. Which we can guess NEVER happened.

On the Thursday 12/05/2021 I called again 3 times.. Firstly spoke to Nomi who I asked if she can get me to speak to the manager ZANELE Who promise to call me in a few minutes. Yet again then never happened which is rather Pathetic from the manager side because the second time I called she was apparently in a meeting and will call me back there after which never happened. The evening I called again I spoke to Ndilka who tried getting hold of Johnathan which once again he refused to speak me.. The lady then said he will call me in the morning.. He apparently only found out on Thursday he was signed to my case..

Friday morning I got a sms saying its been logged with frogfoot. Technician came out found the problem which my Fibre Line was damaged and expecting me to pay R1700 for the line to be fixed..

Which I feel I should not be responsible for that payment.. As when my Fibre went out I was not even in town.!!

I then called vodacom Fibre department and I spoke to Anelisa Lukuwe who told me that she spoke to the technician of vodacom Fibre and he advised her that I shouldn't be responsible for the payment as vodacom will pay it against infrastructure they should go ahead and install the line. I nicely asked her to spend me an email with WHaT she just told me to have it in writing. She promised to do so and till this day after calling many tyms Friday to asked her to send the mail I still haven't received any email or comumication from her side.

This is the worst service I have ever received and they they call themselfs customer care... With no sense of care towards their clients. I am 11days without Fibre and no one seems to give a damn!!!! Yet they want full payments at the end of the month.

I am so disappointed in vodacom, so close to cancelling my contract.

This is really just Pathetic!!!

Can somebody please help me with this matter. ***

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