VERY disappointed in Vodacom

I am deeply disappointed in the service I have been getting from Vodacom. For the past more than 4 years I have been trying do do a transfer of ownership to get my phone number onto my name. After multiple attempts over the years and trying different branches I am getting rejected every time. When enquiring from the branch they just pull there shoulders up and say they don't know. The call centre keep on referring you back to the branch, or tell you to speak to a manager. The problem is that the manager has been the one that helped me on a previous occasion and the answer has been the same. I do have a good credit rating (as I have been asked multiple times when I try).

I went to the branch again on the 12th of September to try. That day the branch was "offline" and I had to wait for them to try it the next week. Again the message just came back rejected, upon asking why I was just told that is what the message say. After begging them to please enquire why, I am still waiting. It has been almost 3 weeks now with no answer.

This is completely unacceptable. When trying the call centre for help they are not useful at all to help or rude. When trying to cancel the contract they tell you they can not because it is already on a month to month basis. How are you expected to get any help at all? How is it possible that you can only do a transfer of ownership in store and how come there is no one to contact to help you in a case that the branch and call centre refuses to help?