VERY DISAPPOINTED IN VODACOM

VERY DISAPPOINTED IN VODACOM 2-years ago my wife bought a FibreWifi with Vodacom. The deal came with a Re-installation benefit - great right? So, we thought. On 30 December 2022, we moved to Midrand. Few days earlier we informed Vodacom of our impending move, and thereby activated our re-installation benefit. Unaware, the most trusted network in South-Africa (at least for us) was about to fail us in a way it has never failed us before. Since we moved, we spoke to 3 consultants, and to this day we still waiting for Wifi to be installed. Consultant #1 - requested pictures of the Wifi device we found at the new place. After we forwarded these, she did not even bother to upload them on the system. Consultant #2 - made her own requests and promises she wasn't able to keep. Consultant #3 - she informed us that our requested was actually closed. 2 weeks of us calling, empty promises, and no update whatsoever from Vodacom - "Job completed" I guess, without any service provided. She requested to take ownership of the query and trusted her, trusted Vodacom as well. We had to, so we convinced ourselves. They have been great over the years. The third query was this previous Saturday. Today, we still waiting, no feedback whatsoever from Vodacom. 2 years of loyalty and this is the service we receive. I guess we are no longer that valuable to them. Sadly, we have to move on.