Very disappointed in the service

<p>I'm very disappointed in the service received by Vodacom. I was due for upgrade on 5 July 2016. On 6 July I visited a Vodacom shop and app**** for a transfer of accounts. I wanted to move my personal account to my business account. I use my phone mostly for business and it makes sense to put my phone through my business. </p> <p> </p> <p>The sales lady was very helpful and assisted me nicely. She took my documentation, told me what was missing and assisted me via email thereafter. </p> <p> </p> <p>I was told it would take a while due to the systems in place, but I never ever thought (nor was told) it would take this long! 3 months later and I still don't have my upgrade or my phone in my business account. I've followed up on numerous occasions and no staff member can help me. I've asked to speak to the person responsible for transfers but no such luck. I'm really disappointed. I've been a customer of Vodacom for over 18 years now and after this service I am ready to move to another service provider. </p>