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lizellevrooy L

1 reviews | Active since Oct 2016

05 Oct 2016, 22:21

Very disappointed in my move to vodacom - completely dissatisfied!

<p>From day one I have had issues moving from Cell C to Vodacom. Took vodacom almost two weeks to port my number and after numerous phone calls, finally some light at the end of the tunnel.... having some super bad service all the way... however... to my total surprise, after I completed my 10GB free data the first month, I had bought data as I did not want to use my airtime. Day 1: 100MB... GONE, day 2: 250MB. Within the first few min of buying the 2nd batch, I checked to see and it was going at a pace faster than I could have ever imagined. Bare in mind, I have wifi at work (8 hours) of my day as well as at home which basically makes up most of the 24 hours!! Why is vodacom so expensive??? I will never support them or recommend to anyone!! Cell C is much better! Expensive lesson to learn as I am now stuck with your pathetic service for 2 years! And the signal sucks!! You don't even offer the whatsapp bundle like cell c does where you whatsapp for R7.50 whole month!! Totally regret my decision!</p>

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Replies (1)
Vodacom
Vodacom's reply06 Oct 2016, 07:08
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team