Very disappointed

I have a vodacom home wifi rooter that I pay on a monthly basis without fail. This month vodacom just decided to switch off the network(according) to the consultant that assisted me yesterday when I contacted them, he then said he has switched it on however I still don't have any internet connection yet you will be debiting the full amount at the end of the month. I need some one to fix this cause clearly your consultants are useless.