Very disappointed customer - Loyal since 2004

On Monday night (17/08/2015) me and my wife went to the Vodacom shop in Alberton City to do an upgrade. I was already due for an upgrade last year but waited it out till i find something I like. On arrival the sales consultant (lady called Amanda) starting to assist us. I need an upgrade and wanted to take out a new contract for my wife under my name. The hole time she was talking to us it felt like a robot was assisting us. She just tick things of on the application form, keep mixing up the prices, doesn't know her products. She didn't explain anything to us. She told us to the activate my wifes phone we need to pay R93 for something and another R240<br> for something else. After filling in all the forms she told me i need to pay R70 for my new sim card because they don't clip it anymore for the new phones. When I got to the pay point I had to pay another R150 for admin fee on top of the R70 that wasn't mentioned to us. We left with both phones. On Tuesday they phoned my wife to tell her they want the phone back because we cant take the phone before its activated, then she told the manager its not her problem and they need to sort it out. I had to phone in for our topdog vouchers.