Very disappointed customer

Vodacom, after many years of been a loyal client I realize things have changed and that Vodacom is no longer the recommended company. We app**** for fiber and we are waiting for it to be activated in our area. In the meantime we are using the Nokia Rooter with a ****le on the 'while you wait' package. Our Wi-Fi worked perfectly for 13 days; but after that it stopped. It has now been over two weeks since it has stopped working. We logged a call in the same week and phoned Vodacom multiple times throughout this period because the technician wasn't getting back to us. Finally yesterday a technician phoned but after holding on the phone after very long time, the technician said he will phone us back shortly but never did. Our Wi-Fi is still not working. I cannot believe that we have to pay for a service that we are unable to use. Last month we weren't able to use all our data on the ****le and that data is now been forfeited. This is unacceptable from such a trusted company and since you have broken our contract I will no longer being using the Vodacom service.