Very Disappointed customer

on the 13th April , i received an sms from the network i use vodacom which saysthey received a request for a sim card replacement and i am advised to contact vodacom on 082135 should i suspect ***** which i did after receiving the sms, i did contact Vodacom with no luck following a numerous steps which never took me anywhere only to a robot with no options to sort out the issue. my sim ended up switching off automatically and since Load shedding also makes the network off, i thought it was the load shedding by that time hoping that when lights are back my network will be back. the following morning i noticed that the same issue is still on and i tried to contact Vodacom again using my husband's phone and never got help, so i went to the Vodacom store which i got more disappointed when i was asked to pay R70that i didn't have for a new sim while my original sim was in the phone in frond of me. it was my pay day and you can imagine how frustrated i was, no SMSs for bank transactions and and... , i asked myself why is Vodacom doing this to me, someone is able to duplicate my number while being active and even manage to use it, where is the security? the customer service line given for that serious and urgent matters it just a machine, do you really value customers? i am so disappointed!!!