VERY DISAPPOINTED CUSTOMER

<p>I am a highly disappointed Vodacom customer, I was a victim of a armed ******* at my home in Feb 2016, where all my electronic items were ****** except one tablet. I called the Vodacom call centre and requested the items that were ****** to be blacklisted, the consultant that took my call blacklisted the wrong device. I called the call centre, after spending hours trying to figure out why my tablet is not working did we establish that the wrong device was blocked. I was advised that the unblocking will take about 7 days and I must into a Vodacom store fill out the unblocking form. I did that I went to Vodacom Phnx and filled the form, this was months ago, to date my item is still blocked. I have been paying every month diligently but have not used my item for almost the entire year. I called during last weekend and spoke to a Solutions team and they continued to promise to rectify the problem, I asked to speak to a manger who advised me in 2 working days the item will be unblocked and I was also promised a call on Monday, it is Wednesday and still no call from that manager. I called in yesterday Tues 25/10 and spoke to another manager who advised me that there was no query logged on my file, so nothing has been done. Is this the kind of service you receive as a Vodacom customer. I have never received such bad customer service like I have received from Vodacom and this is not the first time as well, I also had a problem when I got my new phone and 3 days into the taking the contract the phone became faulty, I spent almost a month resolving that issue, I would like to speak to a someone in higher management, i have requested a few times but never got a call, i have a total of about 5 contracts with Vodacom and when they lapse i will not be using them as my service provider, why should i diligentlty pay my funds to a service provider who does not care about their customers enough to afford them a call.. i am a sorely disappointed customer who is suffering cause of *********** Vodacom staff.</p> <p> </p>