MM
Murendeni M

1 reviews | Active since Nov 2016

09 Nov 2016, 10:33

Very disappointed by Vodacom Network

<p>Vodacom claims to be the network with the least drop calls, but that had not been the case in my area, I have experienced many drop calls the last couple of days. Yesterday I lost an important business deal due to vodacom's drop calls. A potential client called me and the phone just kept on dropping, he tried to be patient with me and call back about four times and each time we would get cut off after a few seconds of talking. He eventually gave up on me and went to seek the service somewhere else... I lost a deal that would have given me R30 000 for two weeks thanks to Vodacom</p>

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Replies (2)
Vodacom
Vodacom's reply09 Nov 2016, 10:35
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply12 Nov 2016, 10:43
Official

Thank you for bringing this incident to our attention.

Kindly note this has been escalated to the Network Quality Team, which in-turn will follow-up directly.

Warmest regards

Elroy